We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.
Return Window
Return requests must generally be submitted within 30 days of delivery.
Items received outside the return period may not be eligible for a return or refund.
Return Eligibility
To qualify for a return, an item generally must:
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Be unused and in its original condition.
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Be returned with its original packaging, accessories, manuals, and included components.
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Not show signs of damage, misuse, modification, or excessive wear.
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Be accompanied by valid order information.
Some products may have additional return requirements because of their nature.
Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, or other reasons.
Non-returnable items may include:
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Personal-care products that have been opened or used.
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Hygiene-sensitive products.
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Products damaged through misuse or improper handling.
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Gift cards, where applicable.
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Clearance or final-sale products, where specifically identified as such.
If you are unsure whether an item qualifies for a return, review the product-specific terms before making a purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please report the issue as soon as reasonably possible.
We may request photographs or other information to verify the issue.
Depending on the circumstances, an eligible claim may result in a replacement, refund, or other appropriate resolution.
Return Authorization
Please do not send products back without receiving return instructions.
Unauthorized returns may not be accepted or may experience processing delays.
Return instructions, including the applicable return address, will be provided after a return request has been reviewed and approved.
Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by an applicable exception, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or otherwise stated by us.
Refunds
Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Partial Refunds
In certain circumstances, an item may qualify for a partial refund if it is returned with missing components, damaged packaging, signs of use, or other conditions that reduce its value.
Any deduction will be assessed based on the condition of the returned item and applicable law.
Refund Delays
If an approved refund has been issued but has not yet appeared in your account, first check with your payment provider or financial institution, as processing times can vary.
Order Cancellations
Cancellation requests must be submitted before an order enters processing or shipping.
Once an order has been processed or shipped, it may no longer be possible to cancel it and the standard return process may apply.
Policy Changes
We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.
By purchasing from our store, you acknowledge and agree to the terms of this policy, subject to your rights under applicable law.
